10/30/2023 0 Comments Hotel reviews![]() ![]() I’ve twice now gone through the pain of dealing with their online assistant who, after 15/20 minutes of typed conversation tells me they can’t assist and forwards my details to their ‘traveler resources’ team regarding stamps which are missing from my rewards account. If you’re using Hotels,com in order to increase your rewards nights then don’t bother. ![]() I cannot believe your customer service is so strict that someone calling within seconds, to alert an error has been made, is given zero consideration or benefit of the doubt. ![]() They could not have cared less & I was now committed to staying for 1 night, 2 months earlier than I had searched for So if you’re looking for a hotel booking provider that offers decent customer service this is not the place. If I’d tried to change after a day or even after 1 hr, sure, hold me accountable but when I’m calling you literally within 15 seconds to alert you there is a problem and I not only was looking for a different date but I was looking for TWO nights & not one. I immediately called customer service but they would only volunteer to contact the hotel to see if the hotel would “permit” the change ….guess what? They didn’t. They were useless! Only after hitting the submit button did I notice the date did not match my original search. ![]()
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